Subscriptions get charged on the same day each month that you have subscribed. For example, if

If you have a subscription and want to change to the other one (in the

If your payment failed, and you did not receive a specific error on the checkout

You can redeem a code on the video or subscription’s checkout page. Select the Have a

If you haven’t received an email, try logging in with your email address to access video content. If

You can cancel your subscription by logging into your account and following these steps: Go

The receipt/invoice can be found at the bottom of your confirmation email that we send

If you’re able to log in, you can change your login email address at any

You can edit your billing information any time on the Account page. To update credit or

You can log out anytime by clicking here, or by clicking Sign out link on the

If you have not purchased or subscribed yet, you will need to do so first.

If the login page is asking for a password and you don’t have one or

You can access content through any of our supported browsers. Just head to your channel’s site

We recommend the following browsers when trying to watch or browse content. Browser Operating System

In order to have a smooth experience watching a live video, you should make sure

By default, all videos on our site playback using a technology called  adaptive streaming. This process

Make sure you have a reliable internet connection and you are using a supported browser. Head